Updated Store Policies

  


 

IN-STORE SAFETY PRECAUTIONS 

For the safety of our staff and community, we are limiting the store to 6 customers at a time. In addition, all persons entering must:

  • Wear a mask covering nose and mouth at all times
  • Sanitize hands upon entry
  • Observe 6 ft distance from staff and persons outside of your group while shopping
  • Pay with card (sorry, no cash!)

  

RETURNS & EXCHANGES

Items purchased from November 25, 2021 and on are eligible to be returned for a full refund, less shipping charges until January 14, 2022. All merchandise must be returned in their original condition (unworn, unwashed, unaltered with tags attached) and accompanied by an order number.*

Refunds will be issued to your original method of payment. Returns made after January 14, 2022 will be subject to store credit only.

To return or exchange by mail, please e-mail service@generalquarters.com for instructions.*  

 

FINAL SALE

All sale, face masks, vintage, altered items and gift cards are FINAL SALE. All sales are final after 30 days. Returns, exchanges and store credit will not be issued on any final sale merchandise. No exceptions.

 

RETURN SHIPPING

Return shipping for returns/exchanges is the responsibility of the customer. We recommend that you send the package via traceable carrier with insurance for the full value of the product as we are not liable for any lost or damaged packages.

   

SHIPPING

UNITED STATES SHIPPING

Orders are shipped within 3 business days after payment clears. Domestic orders are shipped via USPS Priority Mail (tracking and insurance included). Transit time typically varies from 3-4 business days, but may take longer due limited transportation availability as a result of COVID-19 pandemic.

Once you receive shipping confirmation, please allow additional time for USPS to scan your shipment and update tracking information. Domestic packages may be delayed anywhere from 2-4 weeks.

 

INTERNATIONAL SHIPPING

We are still accepting international orders, however some countries are experiencing delivery suspensions due to COVID-19 service impacts. Please email us at service@generalquarters.com prior to placing your order to confirm if we are able to ship to the desired country.

International orders are shipped via USPS (tracking and insurance not included) or DHL. Packages shipped using USPS may temporarily require more time to be delivered and may be delayed anywhere from 1-3 months. Packages shipped with DHL require a signature and depending where you live, could be a little more expensive. If your specific address/zone is more expensive, we may need to invoice you the price difference.

*please note that we are temporarily unable to fulfill any orders going to Australia. USPS has suspended all deliveries due to carrier issues caused by the pandemic.

 

ADDITIONAL SHIPPING INFORMATION

  • General Quarters is not responsible for shipments that do not arrive on time due to transit/custom delays, or have been lost, misplaced or stolen. Transit times are estimated by USPS and are not guaranteed. Please contact your local post office or customs office for resolution.
  • International recipients are responsible for any duties, taxes and brokerage fees levied by the destination country upon delivery. These fees are not included in our shipping cost.
  • If you decide to refuse any shipments, you are responsible for shipping charges, duties, taxes and handling fees on both the original and return shipments. Any fees incurred will be deducted from your merchandise refund.
  • General Quarters is unable to undervalue orders or mark them as a gift.

 

CUSTOMER SERVICE

For sizing and fit questions, help with an order or general inquiries, please e-mail us at service@generalquarters.com or DM us on Instagram @generalquarters.  

 

Last updated Dec 5, 2021.