Shipping

*** NOTICE: For our updated shipping and return policy for the COVID-19, please click here. ***

 

UNITED STATES SHIPPING

Orders are shipped within 3 business days after payment clears. Domestic orders are shipped via USPS Priority Mail (tracking and insurance included). Transit time typically varies from 3-4 business days, but may take longer due limited transportation availability as a result of COVID-19 pandemic.

Once you receive shipping confirmation, please allow additional time for USPS to scan your shipment and update tracking information. Domestic packages may be delayed anywhere from 2-4 weeks.

 

INTERNATIONAL SHIPPING

We are still accepting international orders, however some countries are experiencing delivery suspensions due to COVID-19 service impacts. Please email us at service@generalquarters.comprior to placing your order to confirm if we are able to ship to the desired country.

International orders are shipped via USPS (tracking and insurance not included) or DHL. Packages shipped using USPS may temporarily require more time to be delivered and may be delayed anywhere from 1-3 months. Packages shipped with DHL require a signature and depending where you live, could be a little more expensive. If your specific address/zone is more expensive, we may need to invoice you the price difference.

*please note that we are temporarily unable to fulfill any orders going to Australia. USPS has suspended all deliveries due to carrier issues caused by the pandemic.

 

ADDITIONAL SHIPPING INFORMATION

  • General Quarters is not responsible for shipments that do not arrive on time due to transit/custom delays, or have been lost, misplaced or stolen. Transit times are estimated by USPS and are not guaranteed. Please contact your local post office or customs office for resolution.
  • International recipients are responsible for any duties, taxes and brokerage fees levied by the destination country upon delivery. These fees are not included in our shipping cost.
  • If you decide to refuse any shipments, you are responsible for shipping charges, duties, taxes and handling fees on both the original and return shipments. Any fees incurred will be deducted from your merchandise refund.
  • General Quarters is unable to undervalue orders or mark them as a gift.